IMPORTANT CONSUMER INFORMATION

from your locally-owned, employee-owned and operated 

To Our Valued Customers:

 

On behalf of the more than 140 employees of your First Coast, locally-owned, employee-owned and operated Ashley HomeStores, thank you for trusting us with your home, especially during this unprecedented time. 

 

The extraordinary and unique circumstances we have faced in 2020 have impacted every aspect of our lives.  From how we communicate, socialize, learn and shop, Covid-19 has shown us that nothing is certain and it has tested us to rise to the occasion to meet the needs of our community and our customers.

 

The pandemic has impacted production and manufacturing for the furniture industry nationwide.  As the largest furniture manufacture in the world, even Ashley Furniture has experienced considerable challenges during this time.  That is why we have put this communications site together so that you, our valued customers, have first hand knowledge of how and why the pandemic continues to disrupt our business.  On this page, you will find letters and communications from our partners, vendors and suppliers that hopefully, will help you understand the challenges we are facing as we work to provide the same level of service you've grown to expect from Ashley HomeStore.

 

We hope you understand that we are doing everything within our power to navigate this ever-changing landscape with the same accountability we’ve always had to our customers.  You've trusted us with your home and we will never take that for granted. 

 

Sincerely, 

Chris Caprio

Ashley HomeStore - Jacksonville, President

Why Is My Order Delayed? (Video)

October 6, 2020

Consumer Letter from Todd Wanek, CEO, Ashley Furniture Industries, Inc.

September 23, 2020

Consumer Letter from Derek Miller, CSO, Serta Simmons Bedding

September 20, 2020